Dopdopo was conceived by a small group of hoteliers, chefs, designers and events producers who shared a simple conviction: a resort should feel alive at every hour of the day. Breakfast should be generous and unhurried, afternoons should be lazy and sun-soaked, and evenings should carry a little electricity. Everything we are building at Vilamoura – from the 312 rooms and suites to the rooftop terrace and the long, candlelit dining rooms – follows that idea.

Our leadership team brings together decades of experience from five-star city hotels, Mediterranean beach resorts, Michelin-recognised kitchens and international conference venues. We have worked on openings in Lisbon, Barcelona, Monaco, Dubai and Singapore, and we have brought those lessons home to a coastline we love.

What We Stand For

• Genuine hospitality: named hosts for every suite, multilingual teams and service that anticipates rather than reacts.
• Local roots: more than 70% of our produce, wine and seafood will be sourced from the Algarve and the wider south of Portugal.
• Responsible operation: solar-assisted energy, water recycling for landscaping, plastic-free rooms and a strict commitment to guest wellbeing.
• Safety and integrity: adult-only areas are strictly 18+, and our responsible play policies are applied consistently across the property.

Head Office & Guest Services

Pre-opening enquiries for accommodation, private dinners, weddings and corporate events are welcome now. Our pre-opening office is open by appointment, and from spring 2027 we will offer hard-hat preview tours for event planners and travel partners.

Get in touch

Last updated: 1 October 2026

This Privacy Policy explains how the operator of dopdopo.com ("we", "us", "our") processes personal data when you visit our website, make an enquiry or reservation, stay at the resort or use any of our services. We are the data controller for the processing described here. Our registered address is Avenida da Marina 48, 8125-401 Vilamoura, Portugal, and you can contact us about privacy matters at support@dopdopo.com.

1. Information We Collect

• Identity and contact data: name, title, postal address, email address, telephone number and date of birth (where required for age verification).
• Reservation data: arrival and departure dates, room preferences, number of guests, dining and event bookings, special requests and loyalty preferences.
• Payment data: card type, the last four digits of your card and transaction records. Full card numbers are processed by PCI-DSS certified payment providers and are never stored on our servers.
• Identification documents: passport or national ID details where required by Portuguese law for guest registration and for access to adult-only areas.
• Technical data: IP address, browser type and version, device identifiers, time zone, pages visited, referral source and interaction data collected through cookies and similar technologies.
• Communications: the content of messages, forms, reviews and survey responses you send us.
• Sensitive data: dietary requirements or accessibility needs that may reveal health information, collected only with your explicit consent and used solely to serve you.

2. How We Collect Information

We collect information directly from you (forms, bookings, phone calls, check-in), automatically when you use our website (cookies, server logs), and from trusted third parties such as travel agents, online booking platforms, event organisers and payment providers acting on your behalf.

3. Purposes and Legal Bases

Purpose	Legal basis
Managing reservations, stays, dining and event bookings	Performance of a contract
Guest registration and age verification	Legal obligation
Answering enquiries and providing customer service	Legitimate interest / contract
Sending newsletters and offers	Consent (withdrawable at any time)
Website security, fraud prevention and analytics	Legitimate interest
Accounting, tax and regulatory reporting	Legal obligation
Supporting self-exclusion and responsible play measures	Legal obligation / vital interests

4. Sharing Your Information

We do not sell your personal data. We share it only with: payment processors; IT, hosting and email providers; booking and property-management system vendors; professional advisers; and public authorities where the law requires it. All processors are bound by written data-processing agreements and may only act on our instructions.

5. International Transfers

Where data is transferred outside the European Economic Area, we rely on European Commission adequacy decisions or Standard Contractual Clauses, together with supplementary technical measures such as encryption in transit and at rest.

6. Data Security

We apply industry-standard safeguards including TLS 1.3 encryption, encrypted databases, role-based access control, multi-factor authentication for staff, regular penetration testing, staff privacy training and documented incident-response procedures. In the event of a personal data breach likely to result in a risk to your rights, we will notify the competent supervisory authority within 72 hours and inform affected individuals without undue delay.

7. Retention

Reservation and guest records are retained for up to 6 years after your last stay to meet tax and accounting obligations. Marketing data is kept until you unsubscribe. Website analytics data is retained for a maximum of 26 months. Self-exclusion records are retained for the duration of the exclusion plus 5 years.

8. Your Rights

Depending on your location you may have the right to access, correct, delete, restrict or port your data, to object to processing and to withdraw consent. Please see our GDPR, CCPA & Cookies Policy for full details. You may also lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD).

9. Children

Our website and adult-only facilities are intended for persons aged 18 and over. We do not knowingly collect personal data from minors except where a parent or guardian books a family stay on their behalf.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be highlighted on this page and, where appropriate, notified to you by email.

Last updated: 1 October 2026

Part A – GDPR (EU / EEA / UK Residents)

We process personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), Portuguese Law 58/2019 and, for UK residents, the UK GDPR and Data Protection Act 2018. As data controller, we guarantee you the following rights:

• Right of access (Art. 15): obtain confirmation of whether we process your data and a copy of it.
• Right to rectification (Art. 16): have inaccurate or incomplete data corrected.
• Right to erasure (Art. 17): request deletion where there is no overriding legal reason for retention.
• Right to restriction (Art. 18): limit processing while a dispute is resolved.
• Right to data portability (Art. 20): receive your data in a structured, machine-readable format.
• Right to object (Art. 21): object to processing based on legitimate interests, including profiling, and to direct marketing at any time.
• Automated decisions (Art. 22): we do not make decisions producing legal effects about you based solely on automated processing.
• Right to withdraw consent: at any time, without affecting the lawfulness of prior processing.

To exercise any right, email support@dopdopo.com with the subject line "GDPR Request". We will respond within one month, extendable by two further months for complex requests. We may ask you to verify your identity. Requests are free of charge unless manifestly unfounded or excessive.

You may lodge a complaint with the CNPD (Comissão Nacional de Proteção de Dados, Av. D. Carlos I, 134, 1200-651 Lisboa, www.cnpd.pt) or with the supervisory authority of your country of residence.

Part B – CCPA / CPRA (California Residents)

If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act grants you specific rights regarding your personal information.

• Right to know: the categories and specific pieces of personal information we collect, the sources, the business purpose and the categories of third parties with whom we share it.
• Right to delete: personal information collected from you, subject to legal exceptions.
• Right to correct: inaccurate personal information.
• Right to opt out of sale or sharing: we do not sell personal information and do not share it for cross-context behavioural advertising.
• Right to limit use of sensitive personal information: we use sensitive information only for purposes permitted under the CPRA.
• Right to non-discrimination: we will not deny services, charge different prices or provide a different quality of service because you exercised your rights.

Categories collected in the past 12 months: identifiers; customer records; commercial information (reservations and purchases); internet and network activity; geolocation at country/city level derived from IP; and sensitive information limited to identification documents and voluntary health-related requests.

California residents may submit requests by emailing support@dopdopo.com with the subject "CCPA Request" or by calling +351 289 710 420. You may use an authorised agent. We will confirm receipt within 10 business days and respond within 45 days. We honour Global Privacy Control (GPC) browser signals as a valid opt-out request.

Part C – Cookies Policy

Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies (local storage, pixels) to make our site work, remember your preferences and understand how the site is used.

Category	Purpose	Duration	Consent
Strictly necessary	Security, load balancing, booking session, cookie preferences	Session – 12 months	Not required
Functional	Language, currency and saved search preferences	Up to 12 months	Required
Analytics	Anonymised statistics on visits and page performance	Up to 13 months	Required
Marketing	Measuring campaign effectiveness and showing relevant offers	Up to 6 months	Required

Managing cookies: non-essential cookies are only set after you give consent through our cookie banner. You can change or withdraw consent at any time via the "Cookie settings" link or by clearing cookies in your browser. Blocking strictly necessary cookies may prevent parts of the site, such as reservations, from working correctly.

Third-party cookies: some cookies are placed by analytics and booking-engine providers acting as our processors. They are contractually prohibited from using the data for their own purposes.

Last updated: 1 October 2026

1. Acceptance of Terms

By accessing or using dopdopo.com (the "Website") you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please do not use the Website.

2. Eligibility

You must be at least 18 years old to make a reservation, to create an account, or to access any adult-only area of the resort. By using the Website you confirm that you meet this requirement and that all information you provide is accurate and complete.

3. Reservations and Payments

• All reservations are subject to availability and confirmation by email.
• Prices are shown in euros and include VAT at the applicable Portuguese rate unless otherwise stated. Municipal tourist tax is payable on arrival.
• Rate-specific cancellation, deposit and no-show conditions are displayed before you confirm a booking and form part of your contract.
• We reserve the right to cancel bookings made fraudulently, in breach of these Terms or containing obvious pricing errors, in which case any amount paid will be refunded in full.

4. Pre-Opening Bookings

The resort is scheduled to open on 18 June 2027. If the opening date changes, guests holding confirmed reservations will be notified at least 30 days in advance and offered an alternative date, an upgrade where available, or a full refund.

5. Guest Conduct

Guests agree to respect other guests, staff and property, to comply with resort policies, dress codes and age restrictions, and to follow all applicable laws. We may refuse service or require a guest to leave the premises in cases of unsafe, unlawful or abusive behaviour.

6. Acceptable Use of the Website

You must not: use the Website for any unlawful purpose; attempt to gain unauthorised access to our systems; introduce malware; scrape or harvest data by automated means; impersonate any person; or interfere with the Website's operation or security.

7. Intellectual Property

All content on the Website, including text, graphics, logos, design and code, is our property or that of our licensors and is protected by copyright and trademark laws. You may view and print pages for personal, non-commercial use only.

8. Third-Party Links

The Website may contain links to third-party websites. We have no control over and accept no responsibility for their content or privacy practices.

9. Disclaimer

The Website is provided "as is" and "as available". While we work hard to keep information accurate, descriptions, images, menus and facilities may change before and after opening. We do not guarantee uninterrupted or error-free access.

10. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for indirect, incidental or consequential losses arising from your use of the Website. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law, including your statutory rights as a consumer.

11. Indemnity

You agree to indemnify us against claims, losses and expenses arising from your breach of these Terms or misuse of the Website.

12. Governing Law and Disputes

These Terms are governed by the laws of Portugal. Consumers retain the protection of the mandatory laws of their country of residence. Disputes may be submitted to the courts of Loulé, Portugal, or to an approved alternative dispute resolution entity such as the Centro de Arbitragem de Conflitos de Consumo do Algarve. EU consumers may also use the European Commission's Online Dispute Resolution platform.

13. Changes

We may amend these Terms at any time. The version published on the Website at the time of your use applies.

14. Contact

Questions about these Terms can be sent to support@dopdopo.com or by post to Avenida da Marina 48, 8125-401 Vilamoura, Portugal.

Last updated: 1 October 2026

Our Commitment

We operate in line with Portuguese regulations under the oversight of the Serviço de Regulação e Inspeção de Jogos (SRIJ). Access to the gaming area is strictly limited to adults aged 18 and over, with mandatory photo-ID verification at every entry. Our staff are trained to recognise signs of harm and to offer support discreetly and respectfully.

Guidelines for Healthy Play

• Treat it as paid entertainment, never as a way to make money or solve financial problems.
• Set a budget before you start and only use money you can comfortably afford to lose.
• Decide on a time limit and take regular breaks – our guest areas, terraces and bars are always close by.
• Never chase losses or borrow money to continue.
• Avoid playing when you are stressed, upset, tired or under the influence of alcohol.
• Balance it with other activities: dining, the spa, the beach and time with friends and family.

Warning Signs

Consider seeking help if you spend more money or time than intended, feel anxious or irritable when trying to stop, hide your activity from loved ones, neglect work or family, or borrow money to fund your play.

Tools We Provide

• Visit and spending limits: voluntary daily, weekly or monthly limits agreed with our wellbeing team.
• Time-outs: a cooling-off period of 24 hours to 6 weeks.
• Reality checks: on request, staff will remind you of time spent.
• Confidential conversations: trained wellbeing officers are available every evening.

Self-Exclusion Protocol

1. Request self-exclusion at guest services, by email to support@dopdopo.com or by phone on +351 289 710 420.
2. Choose a period of 6 months, 1 year, 3 years or permanent exclusion. Periods cannot be shortened once confirmed.
3. Provide valid photo identification so our access-control system can enforce the exclusion.
4. You will be removed from all promotional mailing lists immediately.
5. Portuguese residents can also register for national self-exclusion through the SRIJ, which applies to all licensed operators in Portugal.
6. After a temporary exclusion ends, re-admission requires a written request and a 7-day cooling-off period.

Hotel, dining, spa and event facilities remain fully available to self-excluded guests.

Protecting Minors

No one under 18 may enter adult-only areas. We recommend parents use filtering software such as Net Nanny or Qustodio and keep devices and payment details secure.

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